Terms and Conditions xe88 — Complete Platform Rules Guide

In these Terms and Conditions, the following words and phrases have the meanings defined below unless the context requires otherwise:

• "XE88" or "Platform" refers to the online casino platform operating under the domain xe88.bz, including the website, mobile app and all related services.
• "Member" or "User" refers to any individual who has successfully registered an account at xe88 and is using the platform's services.
• "Account" refers to the personal account opened by a member to access xe88 services.
• "Account Balance" refers to the total funds in a member's account at any given time, including cash and eligible bonus credits.
• "Bonus" refers to any credits, bonus cash, free spins or other incentives offered by xe88 to members subject to specific terms.
• "Rollover" or "Wagering Requirement" refers to the minimum amount that must be wagered before bonus funds or winnings derived from a bonus can be withdrawn.
• "KYC" (Know Your Customer) refers to the identity verification process conducted by xe88 to verify member identities in accordance with industry-standard procedures.
• "RNG" (Random Number Generator) refers to the random number generator system used in games to ensure that game outcomes are random and fair.
• "Effective Date" refers to the date these terms came into effect, being 1 January 2026.

To use xe88 services, you must meet all of the following eligibility requirements at all times. xe88 reserves the right to request proof of eligibility at any time.

2.1 Age Requirement

You must be at least 18 years old to register and use xe88 services. Registration by minors is strictly prohibited. xe88 reserves the right to request age verification documents at any time and to suspend accounts suspected of being owned by minors until verification is complete.

2.2 One Account Per Individual

Each individual is only permitted to hold one active account at xe88. Opening multiple accounts using the same or different information is prohibited and may result in closure of all associated accounts and freezing of balances.

2.3 Registration Information

Upon registration, you are required to provide truthful, accurate, and complete information. Required information includes:

• Full name as shown on a valid identity document
• Exact date of birth
• An active and reachable mobile phone number
• A valid and active email address
• Bank account or e-wallet number for transaction purposes

2.4 KYC Verification Process

Xe88 conducts a KYC process as a security and compliance measure. To complete KYC verification, members are required to submit the following documents:

• Identity Document: A copy of a valid identity card (MyKad) or passport
• Proof of Address: Utility bill or bank statement dated within the last 3 months
• Payment Account Verification: Screenshot or statement of the bank account/e-wallet used

Your first withdrawal and any withdrawal exceeding certain limits require full KYC verification. The verification process is typically completed within 1–3 business days once all required documents have been received.

Your account security is a shared responsibility between XE88 and you as a member. The following rules must be observed to keep your account safe at all times.

• Password: You are solely responsible for maintaining the confidentiality of your account password. Use a strong password combining letters, numbers, and symbols. Do not share your password with anyone, including individuals claiming to be XE88 staff.
• Unauthorised Access: If you suspect your account has been accessed without authorisation, contact the XE88 support team immediately. XE88 is not responsible for any losses resulting from a member's own sharing of their password.
• Two-Factor Authentication: xe88 recommends enabling two-factor authentication (2FA) for an additional layer of security. This feature is available in your account settings.
• Update Information: Members are responsible for keeping their account information up to date. Any changes to personal details must be reported to XE88 for verification.
• Responsible Use: You agree to use the XE88 platform for personal entertainment purposes only and not for commercial, financial, or unlawful activities.

4.1 Deposit Methods

Xe88 supports a wide range of popular deposit methods in Malaysia, including FPX, TnG eWallet, GrabPay and bank transfers via all major Malaysian banks. All successful deposits are credited to your account automatically and almost instantly.

• Minimum Deposit: RM 20 per deposit transaction
• Maximum Deposit: Subject to the payment method and limits set by the payment service provider
• Currency: All transactions on XE88 are processed in Malaysian Ringgit (MYR)
• Deposit Fees: xe88 does not charge any fees for deposits. However, your payment service provider may impose their own charges.

4.2 Withdrawal Procedure

Withdrawals are processed according to the following procedures to ensure security and compliance with XE88's financial policy:

• Minimum Withdrawal: RM 50 per withdrawal request
• Processing Time: Completed withdrawal requests are typically processed within 30 minutes to 3 hours on business days
• KYC Verification: Your first withdrawal requires full KYC verification. Without completed KYC, withdrawals cannot be processed
• Payment Account: Withdrawals can only be made to a bank account or e-wallet that has been registered and verified under your own name
• Bonus Rollover Requirements: If there is an active bonus in your account, the associated rollover requirements must be met before a withdrawal can be processed

Xe88 offers a variety of promotions and bonuses designed to deliver greater value to our members. All bonuses are subject to the following terms:

5.1 General Bonus Terms

• All bonuses may only be claimed by eligible members in accordance with the specific terms of the respective promotion
• Each promotion has a set validity period; bonuses not used within that period will expire automatically
• The 150% first deposit bonus is available to new members making their first deposit only
• Each member is entitled to claim a particular type of bonus only once unless otherwise stated in the relevant promotion terms
• Xe88 reserves the right to cancel, modify or withdraw any promotion at any time without prior notice.

5.2 Rollover Requirements

All bonuses are subject to rollover requirements before wins can be withdrawn. Rollover requirements are clearly stated on each promotion page. As a general guide:

• First Deposit Bonus (150%): 20x rollover on the total deposit + bonus amount
• Daily Reload Bonus: 15x rollover on the total bonus amount
• VIP Cashback: 1x rollover only — among the lowest in the industry
• Referral Bonus: 5x rollover on the total bonus amount before withdrawal is permitted

5.3 Bonus Abuse Prohibition

Xe88 has a sophisticated detection system to identify bonus abuse. The following activities are considered bonus abuse and may result in cancellation of all bonuses and account closure:

• Opening multiple accounts to claim bonuses more than once
• Using betting strategies specifically designed to meet rollover requirements with minimal risk (e.g., placing opposing bets on the same game)
• Colluding with other members to abuse the bonus system
• Providing false information to qualify for a specific promotion

All games on XE88 operate using an independently audited RNG system, ensuring every game result is random and cannot be manipulated. The following rules apply to all gaming activities on the platform:

• Final Decision: All game results displayed by the system are final. In the event of a dispute arising from a technical failure, XE88 reserves the right to void or replay the relevant round based on server records
• Connection Interruption: xe88 is not liable for any losses arising from internet disruption or connectivity issues on the user's end. Wagering limits that have been set will continue to apply.
• Wagering Limit: Each game has stated minimum and maximum betting limits. VIP members may be eligible for higher betting limits based on their membership tier
• Maximum Wins: The maximum win limit for each game is stated in the respective game rules. Wins exceeding this limit are subject to review and approval by XE88.
• System Error: In the event of a system error that produces an invalid result, XE88 reserves the right to void the relevant transaction and return the original wagering amount to the member's account

The following activities are strictly prohibited on the XE88 platform. Violation of any of these prohibitions may result in account suspension or closure, balance freezing, and legal action where necessary:

• Identity Fraud: Registering or using another person's account, or providing false information during the KYC process
• Automated Software Use: Using bots, scripts, automated software, or any third-party tools to play games or access the platform
• Money Laundering: Using the XE88 platform to conceal or convert funds from illegal activities
• Hacking & Exploitation: Attempting to hack, disrupt, or exploit any vulnerability in the XE88 system
• Bonus Abuse: Any systematic attempt to exploit the XE88 bonus system as described in Section 5.3
• Multiple Accounts: Owning or operating more than one active account at XE88
• Third-Party Transactions: Using another person's bank account or e-wallet to make deposits or withdrawals

Xe88 takes member privacy very seriously. The collection, use and protection of your personal data is governed by our XE88 Privacy Policy which forms part of this terms document.

• Data Collection: xe88 only collects data necessary to provide services, comply with legal requirements and improve the user experience.
• Data Retention: All personal data is stored on secure servers with full encryption and is protected against unauthorised access
• Data Sharing: xe88 will not sell or share your personal data with third parties except as stated in the Privacy Policy or when required by law.
• Member Rights: You have the right to request access to, correction of, or deletion of your personal data by contacting our support team

All content, designs, logos, graphics, text, software, and other elements on the XE88 platform are the exclusive property of XE88 or its licensors and are protected by applicable copyright, trademark, and intellectual property laws.

• Re-withdrawal Restriction: You are not permitted to copy, distribute, republish, upload, or modify any content from the XE88 platform without prior written consent from XE88
• Restricted Use: You are granted a limited, non-exclusive, and non-transferable licence to access and use the XE88 platform for personal entertainment purposes only
• Brand & Logo: The name "XE88", its logo, and related trademarks are the exclusive property of XE88 and may not be used without written permission.

To the extent permitted by applicable law, XE88 shall not be liable for any indirect, incidental, special, consequential, or punitive losses arising from the use of this platform.

• Game Losses: xe88 is not liable for any losses incurred by members as a result of gambling activity on the platform. All wagering decisions are entirely the member's responsibility.
• Service Disruption: xe88 does not guarantee that the platform will always be available without interruption. Scheduled maintenance will be communicated in advance wherever possible.
• Third-Party Loss: xe88 is not liable for any losses arising from the actions of third parties, including payment service providers or game providers.
• Maximum Limit: Should XE88 be found liable for any loss, the maximum liability of XE88 is limited to the total amount deposited by the member within the 30 days preceding the incident

Xe88 reserves the right to suspend or terminate any member's account under the following circumstances:

• Violation of any terms stated in this document
• Suspected fraud, money laundering, or other illegal activities
• Failure to complete the KYC verification process within the stipulated timeframe
• Requests from legal authorities or regulatory bodies
• Account inactivity for more than 12 consecutive months

11.1 Voluntary Closure by Member

Members may request account closure at any time by contacting the XE88 support team. Prior to closure, all active rollover requirements must be fulfilled and any eligible balance will be returned via the registered payment method.

11.2 Effects of Termination

When an account is terminated, whether by the member or by XE88:

• All bonuses that have not met their rollover requirements will be automatically forfeited
• Valid cash balances (not subject to any rollover requirements) will be returned once the investigation is complete
• Access to the platform will be revoked immediately
• Personal data will be retained for the period required by law before being deleted

Xe88 is committed to resolving any disputes in a fair, transparent and efficient manner. If you have any complaints or disputes regarding xe88 services, please follow the procedure below:

• Step 1 — Contact Support: Submit your complaint to the XE88 customer support team via Live Chat or email, including full details of the dispute, along with the relevant transaction number and screenshots.
• Step 2 — Internal Review: Our team will review your complaint within 3–5 business days and provide an initial response
• Step 3 — Further Investigation: If required, a further investigation will be conducted within 14 business days. XE88 reserves the right to request additional information or documents from you during this process
• Step 4 — Final Decision: XE88's decision following a full investigation is final and binding on both parties unless there is a clear factual error.

Xe88 takes a proactive approach to responsible gaming. We believe that gambling should remain purely entertainment, not a source of income or a way to resolve financial difficulties.

• Set Your Limits: xe88 provides tools for you to set daily, weekly or monthly deposit limits to help you manage your gambling expenditure.
• Self-Exclusion: If you feel that gambling is beginning to affect your life, you may apply to self-exclude from the platform for a set period or permanently
• Reality Check: The session time notification feature helps you stay aware of how long you have been playing
• Professional Support: If you or someone you know needs help with a gambling addiction, please seek professional assistance immediately

For more information on responsible gaming practices, please visit the Responsible Gaming ours.

Xe88 reserves the right to update, modify or replace any part of these Terms and Conditions at any time. Amendments take effect immediately upon publication on the platform unless otherwise stated.

• Change Notice: For material amendments, xe88 will notify members via in-platform notifications or email at least 7 days before the changes take effect.
• Continued Use: Continued use of the XE88 platform after any amendments are published constitutes acceptance of the updated terms
• Check Regularly: We encourage all members to check this page regularly to ensure you are always up to date with the latest applicable terms.
• Archive Version: Previous versions of these Terms and Conditions are available upon request from the xe88 support team for reference.